Monthly Archives: May 2012

Have Them at Hello!

The telephone is the gateway into your practice. It represents the first tangible interaction that starts to shape the way a patient views and feels about your competency, level of professionalism, and whether or not it will be worth their … Continue reading

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My Moment

Two moments in time: 11:30. 4:00. The first is explained in this eloquent story posted on Facebook last week (reprinted with permission) by renowned NSA speaker, Joe Calloway: 11:30. Sunday afternoon my ten-year-old daughter, Jessica, asked me if she and … Continue reading

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Rules Without Relationship = Rebellion

She’s late. Again. It’s only 5 minutes but it’s the principle of the thing. She knows the rules. It’s noticed by everyone on your team and how you handle it will send a leadership message to them all. Any moment … Continue reading

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Becoming Family

As my eyes scan down the outbound flights looking for my gate on the airport monitor, the word “delayed” sticks out like a flashing red light amongst all the other flights which say “on time.” My flight from San Diego … Continue reading

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The Breakthrough Zone

A couple of weeks ago, I had the pleasure of organizing, facilitating and participating a day of mental and physical challenges with a client and her team near Nashville, TN. We decided upon a Team Challenge Day at a nearby … Continue reading

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